Page 73 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements
Bridging Silos, Accelerating Improvements

3.7.5 Capacity and Capability for Quality

3.7.5.1 Capacity for Quality

Optimal allocation of human resource is the key pre-requisite for the success of quality
programmes. The availability of a stable, capable health care workforce is critical to
the efficient and effective delivery of health services. Organisations should value the
human factor and obtain their involvement by making them participants and creators
of the culture of their organisation.
i) Investing in human resource for quality: Appropriate investment in and
optimal allocation of the necessary human resources for quality improvement
programmes is essential to support the smooth implementation of systems and
processes that improve care quality in a strategic manner.

ii) Providing people with skills: Numbers alone are not enough. The ensuing
task is then to ensure the establishment of a training programme to build up the
numbers of suitably skilled personnel.

iii) Dedicated people for quality: The placement of an appropriate mix of dedicated
staff (with designated post) that have been assigned clear roles and responsibilities
is essential for quality at every level of care. It must give emphasis to:
a) Competency-based recruitment
b) Training and development

c) Performance tracking

d) Appraisal and appreciation
e) Incentive

f) Retention strategies (including career development in quality)

3.7.5.2 Capability for Quality

Building competency in quality improvement amongst the providers is vital in
ensuring the sustainability of quality improvement programmes and should include
the following:
i) Investment in training: While optimal resources for training may not be readily
available, innovative methods to implement training programmes must be
explored.

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