Page 72 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026
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National Policy for Quality in Healthcare
National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements
Bridging Silos, Accelerating Improvements
iii) Effective communication: The strengthening of communication skills, which are
essential for healthcare competence, should be undertaken.
iv) Timeliness and appropriateness: Knowledge sharing should be conducted in a
timely and appropriate manner including deciding on the amount of information
and their security level, adapted to the knowledge and literacy levels of the different
audiences.
v) Learning from best practices within the country: The need to strengthen and
enhance organisation-wide learning mechanisms by which healthcare workers can
learn from their peers.
vi) Feedback & evaluation: Continuous feedback and evaluation of the communication
processes, systems and strategies is important to identify what could be improved,
what worked well, what was critical for success, what was not successful and what
can make it better.
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