Page 68 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements
Bridging Silos, Accelerating Improvements

3.7.2 Governing for Quality

3.7.2.1 Leadership’s Commitment to Quality

Managers and leaders across different levels have an over-arching responsibility to make
better quality of care their organisation’s first and primary concern. To demonstrate strong
commitment to improving the quality of healthcare services that are being delivered, they
must engage in setting priorities for learning and culture change. EFFECTIVE LEADERSHIP
is critical to the provision of better quality and safer health care. Managers and leaders
across different levels should:

i) Lead and set clear goals in making Quality a top priority agenda for all with STEEEPA
dimensions and experiential aspects of quality as the key guide

ii) Ensure roles and clear accountability
iii) Shape organisational high-quality culture characterised by three core values: Caring,
Teamwork and Professionalism

iv) Establish system-wide measures of quality and dash board
v) Use data including patient feedback effectively

vi) Ensure the right mix of people and equip them with the requisite skills

vii) Commit to and enable continuous learning
viii) Allocate dedicated sources for quality initiatives

ix) Show tangible involvement in improving quality of care

3.7.2.2 Governance Structure for Quality

A specific quality department/unit to look into quality of healthcare should be established
and strengthened at various levels. This department/unit should be part of the overall
governance at the facility and state levels. Across all levels, this department/unit should
oversee various quality related committee(s) that need to be strengthened to ensure the
QII are implemented in a more holistic manner in order to integrate and synergise the
capability and strength of each QII in accelerating improvement. Roles and responsibilities
of each committee and committee members should be clear to assist in the monitoring
and evaluation of each QII and avoid redundancy. It is highly recommended that each
committee looks at the achievement of all quality domains to find gaps and strategies to
further improve.

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