Page 71 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements
Bridging Silos, Accelerating Improvements

3.7.4 Engaging and Communicating with Stakeholders

3.7.4.1 Engaging Stakeholders

Meaningful stakeholder collaboration and engagement are facilitated by effective
communication between ministries, programmes, healthcare workers, patient and family
and should be achieved from top-down and bottom up, as well as horizontally across the
continuum of care delivery. In this way, effective communication can improve patient
outcome, patient safety and perception of quality (24).

In order to ensure that all the significant factors and issues that influence quality of health
services can best be addressed, the stakeholder engagement process should adopt the
following principles:
i) Purposeful: Every engagement should begin with a clear understanding of what we
want to achieve.

ii) Inclusive: A broad set of stakeholders across the healthcare system at all levels
should be identified and engaged.

iii) Clarity of function: Each stakeholder(s) should be clear about their potential
commitment, roles and responsibilities.
iv) Timely: Stakeholders should be involved from the very beginning and agreement
should be arrived as when and how the engagement should be conducted.

v) Transparent: The engagement should be conducted with openness and honesty.
vi) Respectful: The expertise, perspective, and needs of stakeholders should be
acknowledged and respected.

3.7.4.2 Communicating with Stakeholders

The following principles can be utilised in the dissemination and exchange of knowledge
amongst stakeholders:

i) Ensuring validity of information: All data and information including their sources
should be verified before dissemination.

ii) Optimising use of technology communication channels: All available and
relevant intra and inter-organisational communication platforms should be used
for effective knowledge dissemination.

69