Page 64 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026
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National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements
Alongside measuring the technical aspects of quality that will lead to good health
outcomes, attention should be given to ensure a positive healthcare service
experience. Therefore, the three existing core values of CARING, TEAMWORK
and PROFESSIONALISM, under MOH’s Corporate Culture that has been long nurtured
since 1990s should be upheld as a fundamental aspect of care by healthcare providers.
These core values demonstrate the spirit of compassion, the human aspect that drives
service delivery which is associated with positive patient perception of care and health
worker productivity. Compassion in our context is linked with a desire to assist and to
treat others with empathy, respect and dignity. The mind and the hands of healthcare
workers should strive to deliver high-quality and safe treatment to patients while also
expressing compassion to patients and their families.
Some elements in the core values of Corporate Culture are as follows (21):
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