Page 65 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

The QUALITY DEFINITION is the focal point to galvanise and consolidate all the other
elements or components. This definition will help to better align quality oversight with
patient expectations and the health care delivery system’s evolution, expansion, and
complexity.

1. This quality definition should be compellingly communicated to all healthcare
providers/stakeholders at all levels of care by top management and senior leaders.
2. Knowledge and skills around this definition and quality domains need to be
developed amongst all healthcare providers/stakeholders.

3. All healthcare providers must understand, appreciate, practice and deliver
healthcare to attain the levels as promised in this definition.

4. There should be a clear framework for monitoring healthcare quality performance
aligned with this definition.
5. There should be quality committee(s) at all levels of the health care system with
clear roles and responsibilities to monitor performance based on this definition.

6. There should be a set of indicators to measure quality performance, based on the
domains outlined in the quality definition.
7. There should be continuous feedback and periodic assessment of the quality
performance.

63