Page 33 - NIH Bulletin Vol. 21: January - June 2023 NIH Way Forward

Vol : 21 • January - Jun 2023 •

LEAN HEALTHCARE
LEAN HEAL THC ARE
Dr. Zalina Libasin, Dr. Muniamal Krishnan, Matron Nur Nadia Renu Abdullah, Pn Ku Anis Shazura
Indera Putera, Cik Lum Kah Yee, Dr. Intan Syafinaz Saman@Saimy

As the Lean Centre of Excellence (LCOE) for the Ministry of Health, IHM provides lean consultancy and
training and until now has facilitated lean deployment in a minimum of 52 hospitals nationwide since its
inception. Other than that, the team also conducts research on topics mainly related to lean healthcare.
There are several ongoing projects in which some involve collaboration with various partners.
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ONGOING RESEARCH
ONGOING RESEARCH
1. Sustainability Of Lean Implementations at MOH Hospitals (NMRR ID-22-01071-N8B)
Principle Investigator: Lum Kah Yee
2. Reliability of The Self-Assessment Tool on The Training Needs Analysis for Lean Healthcare Initiative
(Lean-SATNA) In MOH Malaysia- A Pilot Study (NMRR ID: NMRR ID-22- 02398-V3K)
Principle Investigator: Matron Nur Nadia Renu Abdullah
3. A Performance Measurement Model to Evaluate Sustainable of Lean Healthcare System in Hospital
(NMRR ID-22-00617-O8T (IIR)) which was a collaboration between IHM and Universiti Teknologi
Malaysia (UTM)

C
TED A
TI
V
ITIES
LEAN RELATED ACTIVITIES
LEAN REL
A
1. TOT Lean Healthcare to share with other healthcare personnel back in
each of their work places.
The Training of Trainers (TOT) for Lean Healthcare
aims to train potential trainers or subject matter
experts in Lean Healthcare to enable them to 2. International Delegation Visit for Future
train other people in the Ministry of Health (MOH) Collaborations
Malaysia. To ensure sustainability and more IHM and the Medical Development Division from
widespread dissemination of lean initiatives MOH jointly visited the Centre for Healthcare
nationwide, IHM strives to see more of this type of Innovation at Tan Tock Seng Hospital (TTSH)
training in the future. Singapore on 27 February 2023. The visit was an
- Training of Trainers (TOT) workshop for Lean effort to cultivate collaboration between MOH
Healthcare and Lean Data Manager Sabah State Malaysia and TTSH by exchanging best practices
Level 2023 (20-22 February 2023) and knowledge in patient flow management.
By utilising Lean and Design Thinking, TTSH
The State Health Department in Sabah organized implemented a process redesign to meet the needs
the workshop with the aim to enable the of its patients. During this visit, we were hosted by
participants to train and empower healthcare the clinical director of the Centre for Healthcare
personnel from various disciplines to implement Innovation where we were given an overview of
lean to improve the quality of their healthcare the centre and how it innovates to achieve better
services. IHM was invited as the speakers and health outcomes for their population. We were also
facilitators of this TOT workshop. The participants given a tour of their Kaizen office, Innospace and
were from the seven hospital clusters in Sabah. Living Lab. The Kaizen office is an anchor in TTSH
Throughout these three days of the workshop, to facilitate quality improvement and innovation
the participants learned all the necessary skills by empowering staff to carry out ‘Patient’s First
and knowledge in Lean to train their healthcare Value-Driven Care.’ This visit will catalyze for
personnel. Besides that, the participants were able future collaborative efforts between the MOH
to showcase their knowledge on ways to streamline and the Centre for Healthcare Innovation, TTSH as
their work processes by presenting their value both sides strive to provide better healthcare to
stream mapping and this will be a guide for them populations.

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