Page 48 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026
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National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements
Lean Healthcare
Year Introduced: 2014
» The pioneer LEAN Emergency Department (ED) / Medical Ward (MW) initiative has
been expanded to a total of 52 major hospitals through the LEAN Agile approach,
following the success in the 2014 pilot project. Among the main outcomes measured
in this initiative are arrival-to-consultation and length-of-stay throughput in the
emergency department, and discharge time, bed waiting time and bed occupancy rate
in the medical ward.
» Around 1197 healthcare workers have been trained at various levels since 2014. Four
training modules were published between 2018 until 2020 to fulfil the need to build
capacity for lean healthcare.
» 47 MOH healthcare workers have been recognised as Lean Champions
» Numerous articles related to implementation of Lean Healthcare in MOH facilities has
been published in international and local journals since 2015
» The initiative has received the Gold Medal for Public Service Innovation Award during
the Malaysian Technology Expo 2019 in the 18th International Expo on Inventions
and Innovations.
» The initiative has also received Silver Award at the International Conference and
Exposition on Inventions by Institutions of Higher Learning (PECIPTA'19) for the
project titled “e-IMCIFOD for Healthcare Service Delivery Transformation”.
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