Page 44 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

» CPD is a systematic continuous learning programme that aims to contribute to
the increase of knowledge, skills and experience that can help to enhance the
professionalism of the officers in their respective fields. CPD was started in 2007
for 3 schemes i.e. medical officers, dental officers and pharmacists. Following this
success, the programme was expanded to other scheme including research officer,
allied health professionals, nurses, assistant medical officer, engineer and tutor in
2010. In 2014, the implementation of the CPD programmme for the implementers
group of the allied health sciences profession was applied extensively.
» A structured mechanism was established to ensure all staff at every level had
opportunity to participate in CPD programme which is coordinated, monitored
and evaluated by committee at facility, state and national level. MyCPD, an online
monitoring system was developed to monitor CPD.
» Cumulative CPD credit point is used for multiple purposes including
- Renew of Annual Practicing Certificate (APC)
- Requirement of 7 days annual training for public servant
- Renew registration of National Specialist Register (NSR)
- Key Performance Indicator (KPI)
- Assessment for Anugerah Perkhidmatan Cemerlang (Excellence Service Award)

d) Patient, Community Involvement and Empowerment

Communication for Behavioural Impact (COMBI) for Patient, Community
Dengue Prevention and Control Involvement and Empowerment
Year Introduced: 2001

» At the end of 2020, a total of 3065 locations for COMBI initiative had been identified
nationwide with a total of 27,535 members.
»
Cumulatively, from 2015 to 2020, a total of 12,825 COMBI leaders has been trained.
Know Your Medicine Patient, Community
Year Introduced: 2007 Involvement and Empowerment
» In ensuring rapid dissemination of medicines information and patient education,

Know Your Medicines Ambassadors (Duta Kenali Ubat Anda) programme started its
implementation in 2012. This programme focuses on empowering community leaders
thus encouraging their active involvement in promoting quality use of medicine. Until
2020, a number of 1540 Duta Kenali Ubat Anda has been trained nationwide.
» In 2019, the initiative has appeared as one of the finalists representing the Ministry of

Health for the MOH Konvensyen Penilaian Outcome, while in 2020, it was selected as
one of the Top 20 Groups (5 Stars) in the National Team Productivity and Innovation
Excellence Conference and Innovation 2020 (APIC).
Customer Complaint Management Patient, Community
Year Introduced: 2013 Involvement and Empowerment

» Complaint Management Committee (JKPA) in MOH was established in 2013 in
accordance with the Guideline No 1 of 2013: Improving Complaint Management
in Malaysian Public Sector Agencies published by Public Complaint Bureau (BPA)
under the Prime Ministry Department. This guideline stipulated that all public sector
agencies need to establish a Complaint Management Committee (JKPA) to strengthen
the management of their respective complaints. Public can channel their complaint
through online platform known as SISPAA (Sistem Pengurusan Aduan Awam)
developed by BPA.

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