Page 45 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

» The committee will have a meeting three times per year with Deputy Chief
Secretary (Management) as the chairperson to report the achievement of complaint
management. The Corporate Communications Unit (UKK) acts as the Secretariat.
JKPA has also been implemented at the State Level to monitor the management of
complaints at the state level. The key indicator monitored is percentage of normal
case resolved within 15 working days.
Healthy Community, Building the Nation (KOSPEN) Patient, Community
Year Introduced: 2013 Involvement and Empowerment

» Komuniti Sihat Pembina Negara (KOSPEN), or literally translated to “Healthy
Communities, Building the Nation”, introduced in 2013, is a programme aimed at
bringing NCD risk factor interventions to the community by creating trained
community health volunteers. The basis of KOSPEN is community and individual
empowerment towards implementing healthy policies and practising healthy
lifestyles, facilitated by these health agents of change at localities taking part in
KOSPEN.
» By end of 2020, there are 1,085 KOSPEN localities with 7,148 trained KOSPEN
volunteers. A total of 1,039,603 adults aged 18 years and above have been screened
under this programme.
» In promoting active lifestyle, 85% of the localities achieved the target for provision of

the 10,000-walking track.
» With regards to implementing healthy eating policies during official functions, 73%
of the localities reached the target of separating sugar from hot beverages, 71%
achieved the target of serving fruits with heavy meals and 73% achieved the target of
serving vegetables with heavy meals.
» In enforcing non-smoking practices; 62.4% of the localities met the target for smoke-
free homes, and 83% achieved the standard for placing smoking prohibition signage
in public areas.
Dental Icons Patient, Community
Year Introduced: 2016 Involvement and Empowerment

» The main objective of this initiative is to empower influential individuals known

as “Dental Icons” in the community to disseminate oral health information to their
families and communities. Eventually the community shall take charge to improve
their oral health status.
» Till May 1, 2021, there are 660 active Dental Icons nationwide who have been trained

on the oral health education modules.
» In 2020, a total of 3,263 activities were carried out by the dental icons in all states.

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