Page 47 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

1.3.4.3 Approach Based QII

QA-QI
Year Introduced: 1990

» Nearly 1000 MOH healthcare workers have been trained at the national level
since 2004 in quality improvement methods, to guide them in carrying out quality
improvement studies at their own facilities.
» The biennial National QA Convention organised since 2001 serves as a sharing platform
for local quality improvement studies featuring more than 500 multidisciplinary
projects involving multiple professions.
» The new Q Bulletin, which was launched in October 2019, has been upgraded to an

online peer-reviewed journal, to provide the opportunity for publication of local QA/
QI projects
Innovation
Year Introduced: around 1990
» From 2016 until 2020, increasing numbers of innovations were produced by the

programmes/division. The total highest innovations were produced by the medical
program (195) followed by public health (139) and pharmacy services (125).
» Project named; Single Channel Cystometry (SCC) from the Department of Rehabilitation

Medicine, Sungai Buloh Hospital has won several awards including the “Silver Award-
Malaysian Invention, Innovation and Design Exhibition (IIDEX) 2015 and the MOH
Premier Innovation Award on 9 December 2019. This innovation has been applied in
six (6) hospitals in Malaysia that provide rehabilitation medicine services.
» Internationally, Malaysia has maintained its 26th position as the most innovative

country in the Bloomberg 2019 Innovation Index out of 200 countries.
» Since 2006, the Oral Health Programme has been the main secretariat to oversee and
coordinate the running of the Innovation Award, MOH (Anugerah Inovasi Kementerian

Kesihatan Malaysia (AIKKM)) together with the Information Management Division
(Bahagian Pengurusan Maklumat), Family Health Development Division (Bahagian
Pembangunan Kesihatan Keluarga) and Policy and International Relations Division
(Bahagian Dasar dan Hubungan Antarabangsa).
Creative and Innovative Circle (CIC)
Year Introduced: 1991
» This initiative was initially introduced in 1991 to be implemented across all public

services mainly aiming to improve all aspects of service delivery in the public sector.
» The initiative was first known as Kumpulan Meningkat Mutu Kerja (KMK), which later
evolved into the Creative and Innovative Circle or Kumpulan Inovatif dan Kreatif (KIK)
in 2009 and more recently in 2016, the initiative was upgraded into KIK: New Horizon.
The New Horizon approach highlights the concept of “Fast, Accurate, Integrity –
Productivity, Creativity and Innovation”, supports the National Blue Ocean Strategy
(NBOS), Value Innovation principle and Public Services for the People (Merakyatkan
Perkhidmatan Awam) concept.
» The areas of innovation in KIK can be Social Innovation or Service Delivery Innovation
and each area is further categorised into new creation or improvement of existing
products or processes. Each project can be done primarily by a group that comes
from one particular agency, or hybrid where the initiative involves multiple agencies
or inter-agencies collaboration.
» At the MOH level, an Innovation and KIK Award was conducted annually since 2011
where winners will compete at the National-Level Public Sector KIK Convention.
Various KIK projects from the MOH had been featured and received recognition at the
inter-ministerial national level.

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