Page 10 - NATIONAL POLICY QUALITY IN HEALTHCARE: Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

Foreword

As a nation, Malaysia is fully committed to the achievement of the Sustainable Development
Goals (SDG), which emphasise the attainment of Universal Health Coverage (UHC). Through UHC
we aim to “ensure that all people and communities can use the promotive, preventive, curative,
rehabilitative and palliative health services they need, of sufficient quality to be effective, while
also ensuring that the use of these services does not expose the user to financial hardship”.
The development and execution of the National Policy for Quality in Healthcare (NPQH) is ideally
suited to guide improvement of performance of our health care system. Our noble objective
is to enhance our healthcare system, foster collaboration across ministries, cultivate inter-
organisational collaboration as well as partnerships with the community to understand what
truly matters most to those who use the health system. Towards achieving UHC in Malaysia, the
focus on primary healthcare approach will continue to be the basis upon which the NPQH will
be implemented.

Implementation of NPQH calls for strong leadership to coordinate the system of health care
quality at all levels and areas of the health system, across both the public and private sectors,
to address identified gaps as well as oversee the successful and robust execution of the policy.
Leadership at every level should be clearly visible and engaged in their support towards quality
improvement, as they lead by example in demonstrating quality culture through their actions.

The NPQH hopes to nurture leaders that will support and ensure that the effort that is put into
quality improvement is valued, receives recognition and visibility, with steering of adequate
resources to drive quality improvement initiatives.

YBhg Dato’ Mohd Shafiq bin Abdullah
Chief Secretary, MOH

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