Page 12 - NATIONAL POLICY QUALITY IN HEALTHCARE: Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

Foreword

In the past decade, there has been a growing consensus and concerted global effort
around the key domains of quality in healthcare. The development, refinement and
implementation of the National Policy for Quality in Healthcare (NPQH) is a coordinated
and systematic effort to nurture, envision and institutionalise an improved quality of
healthcare. The NPQH is aligned with the MOH Strategic Plan as well as other quality-
related policies and strategies which exist in various different domains, to ensure its
implementation is relevant and coherent.

A diligent attempt to lead national efforts, the NPQH envisages patient care that is
enriched with quality through a reorganised integrated healthcare system under
proactive leadership, to harmonise and build on existing quality efforts. This document
envisions the growth of quality improvement initiatives to greater heights by highlighting
the alignment of policies, organisations, methods, capacities and resources under one
umbrella to institutionalise quality improvement in our health systems.
Implementation of this policy aims to enhance solidarity, complement existing quality
improvement initiatives, modifying the roles of patients and professionals, as well as
strengthen the use of data and incentives. To ensure optimal implementation, we will
combine sound organisational processes with complementary technology to achieve our
desired outcomes.

While no single actor will be able to effect all these changes, an integrated approach
whereby different constituents and units work together to accomplish their mutual
responsibilities, will have a demonstrable effect on the quality of healthcare services in
Malaysia.

YBhg Datuk Dr Hishamshah bin Mohd Ibrahim
Deputy Director General of Health
(Research & Technical Support)

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