Page 6 - NATIONAL POLICY QUALITY IN HEALTHCARE: Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

Table of Contents

3.0

56
The Policy and Strategy 48 3.8 Strategic Plan 76
3.1 Goal 56 3.8.1 SP 1: Improving integrated 77
3.2 Objectives 56 people-centred services
3.3 Linkages between NPQH and 57 3.8.2 SP 2: Strengthening 78
other national/programmes governance for quality
policy, strategy and priorities 3.8.3 SP 3: Strengthening 80
3.4 Target audience 58 internalisation of quality
3.5 Bringing Clarity to “Quality” in 59 culture among all
the Malaysian Context healthcare staff
3.6 NPQH Implementation 64 3.8.4 SP 4: Enhancing 82
Framework engagement and
3.7 Policy 65 communication with
3.7.1 Integrated People-centred 65 stakeholders for quality
health services 3.8.5 SP 5: Building effective 84
3.7.2 Governing for Quality 66 capacity and capability for
3.7.3 Internalising Quality 68 quality
Culture 3.8.6 SP 6: Enhancing 86
3.7.4 Engaging and 69 measurement and quality
Communicating with improvement initiatives
Stakeholders 3.8.7 SP 7: Strengthening 88
3.7.5 Capacity and Capability for 71 monitoring and evaluation
Quality of quality programme or
3.7.6 Measuring and Improving 73 initiative
Quality
3.7.7 Monitoring and Evaluation 75
(M&E)