Page 13 - NATIONAL POLICY QUALITY IN HEALTHCARE: Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

Foreword

Policy in healthcare is a cardinal element of health systems to guide action, steer desired
outcomes and guide decision making. In response to the worldwide strategy to achieve
UHC, as well as the increasing recognition of the role of quality initiatives in building
reliable, sustainable, resilient health systems, Malaysia has embarked on its journey in the
development, refinement and execution of the National Policy for Quality in Healthcare
(NPQH).

This document highlights the main challenges as well as cogent practices in the current
health system, and to identify the major areas for improvements in healthcare quality, The
seven priority domains identified in the NPQH, include collective innovative strategies
and action plans to facilitate its operationalisation.
Although this policy delineates practical strategies, its successful implementation requires
all responsible parties to unite in executing and monitoring the outlined plan through
empirical performance assessments. Our goal is to drive quality improvement efforts from
the ground up. Such an assimilated strategy would bring both cohesion and emphasis to
improving the quality of care for our progressively diverse patients.

We aspire that the NPQH will not merely be an addition to the reservoir of national
policies, but to be a dynamic document, serving as a compass that navigates the future
direction of quality improvement initiatives.

Dr Nor Izzah Hj Ahmad Shauki
Director of the Institute for Health Systems Research (IHSR)

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