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Q Bulletin, Volume 1, No. 32 (Supplement 1), Jan - Dec 202412th National QA Convention, 8 %u2013 10 October 2024QLL-129Increasing the Percentage of Health Care Workers Willingness to Care for PeopleLiving with HIV Attending Klinik Kesihatan Sultan Ismail, Johor Baharu, JohorRohaya A1, Salina MM1, Sharmila K1, Siti HAG2 Azlina R1, Amran M1, Naemah U2, Noor SMK1, SitiSMN1, Nur AZ11Klinik Kesihatan Sultan Ismail, Johor2Klinik Pergigian Sultan Ismail, JohorSELECTION OF OPPORTUNITIES FOR IMPROVEMENT:Discrimination against individuals with HIV/AIDS is prevalent in the field of health, which isrecognised as a significant domain in social life. Poor willingness to care for people living with HIV(PLHIV) will result in undiagnosed cases of HIV, leading to an increase in transmission rates,progression of the disease, higher mortality rates and healthcare expenses. This study aimed to increasethe percentage of healthcare workers (HCWs) willing to care for PLHIV.KEY MEASURES FOR IMPROVEMENT:This study aimed to achieve 100% of HCWs willingness to care for PLHIV, as outlined in Malaysia'sNational Strategic Plan for Ending AIDS 2016%u20132030.PROCESS OF GATHERING INFORMATION:A cross-sectional study was done among 184 staff at Klinik Kesihatan Sultan Ismail (KKSI) fromJanuary 2022 to April 2022 for problem verification and exploring contributing factors.ANALYSIS AND INTERPRETATION:The verification study revealed only 32% of HCWs were willing to care for PLHIV. The contributingfactors were inefficient SOP (86%), poor attitude (54%), poor knowledge (44%), and insufficienteducational materials (22.9%).STRATEGY FOR CHANGE:Remedial measures included enhancing the ONE STOP CENTRE for Sexually Transmitted InfectionFriendly Clinic (STIFC) through partnerships with Intan Life Zone, Malaysian AIDS Council, andInternational Collation France. We established the STOP STIGMA PROTOCOL, BUTTON BADGE,and JOM ACCESS learning tool kits with videos, posters, the protocol, and the Facebook link.Community engagement was strengthened through various activities.EFFECTS OF CHANGE:Findings showed high HCWs willingness (94.7%) in cycle 1 and achieved 100% in cycle 2. AchievableBenefit Not Achieved (ABNA) was reduced from 68.0% to 5.3% in cycle 1 and 0% in cycle 2. In March2024, KKSI was awarded the first batch of KK Model in Johor Bahru by the Ministry of Health.THE NEXT STEP:The KKSI STOP STIGMA PROTOCOL will be implemented in all Johor Bahru health facilities andpromoted during the September 2024 Family Medicine Specialist Conference, with plans to extend thisstudy to educational settings.220 | Page