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Q Bulletin, Volume 1, No. 32 (Supplement 1), Jan - Dec 202412th National QA Convention, 8 %u2013 10 October 2024QLL-127Achieving Zero Unidentified Assets in the Medical Division of the Perlis StateHealth DepartmentLismah G, Mohamad Ezzat MI, Mohd Shainol Azmar K, Siti Hafizah AM, Sharifah Aini @ Siti KhatijahY, Siti Norasyikin CA, A. Asyraf Z, Shariman MNPerlis State Health Department, PerlisSELECTION OF OPPORTUNITIES FOR IMPROVEMENT:The results of asset inspection in the Medical Division showed that 90 out of 186 assets were notidentified (48.39%), despite all the systems and policies in place. Unidentified assets may have a negativeimpact on the organisation, including financial loss and disruption of the work process. The study aimedto reduce the percentage of unidentified assets during inspection.KEY MEASURES FOR IMPROVEMENT:The key indicator for improvement was measured using the percentage of unidentified assets duringinspection. The standard set was 0%.PROCESS OF GATHERING INFORMATION:A cross-sectional study was conducted in the Medical Division involving 186 assets. A verification wasdone from January 1st, 2023, to February 20th, 2023. Implementation of remedial measures and reevaluation were done in two consecutive phases, from March 10th, 2023, to December 25th, 2023. Data toidentify contributing factors was collected using the Questionnaire and the Master Checklist of AssetsManagement.ANALYSIS AND INTERPRETATION:The pre-intervention study showed that there were 90 assets unidentified during inspection. The causesincluded assets not at the location (n=6), assets not registered (n=15), assets not found (n=16), assets notin the inspection list (n=36), and assets not recognised (n=17).STRATEGIES FOR CHANGE:The strategies implemented were the introduction of a responsibility matrix, illustrated KEW.PA-7, aself-audit checklist, asset management training, Program Pemutihan Aset Alih Kerajaan, an assetperformance indicator, and innovation involving asset management.EFFECT OF CHANGE:The percentage of unidentified assets during inspection was significantly reduced from 48% to 5% inphase 1, then further reduced to 0% in phase 2 post-intervention. It is proven that the unidentified assetduring inspection could be prevented.THE NEXT STEP:This study will be extended to all divisions and facilities under the Perlis State Health Department. Weplan frequent audits at every level and enhance collaboration between the asset officers andmultidisciplinary technical personnel in order to ensure effective asset management.219 | Page