Page 79 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026
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National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements
Output indicator Output indicator Number of researches/ innovations/ quality projects/ other activities implemented related to PCC policy or guidelines developed Number of CPG developed with element of PCC incorporated % of MOH hospital which conduct Annual Patient Experience Survey % of MOH health clinic which conduct Annual Patient Experience Survey % of client feedback delivered within the stipulated time
2026 2026 ≥ 2 PCC - 4 100% 100% 100%
2025 2025 ≥ 2 - 4 100% 90% 100%
Target Target 2024 2024 ≥ 2 - 4 100% 85% 100%
2023 2023 ≥ 2 1 4 100% 80% 100%
2022 2022 ≥ 2 - 4 100% 70% 100%
3.8.1 SP 1: Improving integrated people-centred services
Responsibility Responsibility QA Technical Committee Programme Medical Care Quality Section (Medical Programme) MAHTAS Medical Care Quality Section (Medical Programme) Public Health Programme Corporate Communication Unit
Implementation Implementation level Level National National National National National
Support and facilitate regular basis Create an enabling environment Programmes- Refers to 6 Main Programmes in MOH
Action Action researches, innovations and other quality projects on PCC Ensure patient experience surveys are conducted on a
Objective Objective 1. Strengthening commitment to improve people- centred care (PCC) 2. Empowering and engaging people
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