Page 48 - Development of Questionnaires for Quantitative Medical Research

customers, patients and other prospective study

respondents with the ultimate intention of

improving an intervention, product or service

rather than ranking the study subjects based on

their knowledge (Berikai et al., 2007; Wirtz et al.,

2009). For example, knowledge about antibiotic

usage can often be necessary to be assessed among

patients so that proper counselling and/or

consultation on judicious antibiotic use can then be

provided to the patients.

This type of questionnaire is usually self-

administered and the knowledge level will be

assessed by applying the 5W1H questions. The