Page 29 - npqh NATIONAL POLICY FOR QUALITY IN HEALTHCARE : Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

1.3.2 Quality Improvement Initiative (QII) Definition

and Categorisation

In the Malaysian context, a quality improvement initiative (QII) is a continuous change
process that is data-driven and based on systematically planned action, to increase
the likelihood of optimal quality of care measured by improved healthcare processes,
outcomes and client experience.

Each QII in MOH has distinct roles in improving quality of the healthcare delivered.
Figure 3 illustrates the categorisation of the QII. Detailed mapping of these QIIs by
leading programme and governance structure is shown in Appendix 1.

1.3.3 Quality Improvement Initiative (QII)
Organisational Structure

In the Ministry of Health, implementation and monitoring of QIIs is strongly supported
by a clear and strong organisational structure across different levels from national to
facility level. Each programme has a particular division/department/section/unit for
quality. The task to lead a particular QII at the national level is being shared by different
programmes as assigned by the top management. Each quality initiative usually has
its own committee/sub-committee to supervise the activities. Similarly, there are also
Quality Committees at the states, hospitals and health district offices level. The current
organisational structure for quality at the national level (MOH) is shown in Figure 4.

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