Page 93 - NATIONAL POLICY QUALITY IN HEALTHCARE: Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

All managers/leaders at healthcare facilities, including the QI team should:

a) Provide and secure continuous support for quality improvement efforts
b) Foster culture of quality

c) Ensuring delivery of high quality of care
d) Actively engage key stakeholders for quality improvement

e) Commit and facilitate documentation and sharing of learning activities within the
facilities

f) Recognise and reward quality improvement
g) Establish and support a multidisciplinary QI team

h) Identify QI activities and training, develop and implement roadmap and
operational plan

i) Conduct continuous measurement of quality and outcomes
All the healthcare providers should:

a) Embrace the culture of caring, teamwork and professionalism

b) Participate in quality measurement and improvement
c) Engage patients as partners in the delivery of care

d) Commit themselves to providing and using data to demonstrate the quality of
care delivered

All citizens or clients should:

a) Be informed that it is their right to have access to care that meets achievable
modern standards of quality

b) Be empowered to actively engage in care to optimise their health status
c) Receive support, information and skills to manage their own long-term health
conditions

d) Be engaged in quality improvement initiatives

e) Play a role in the design of new models of care to meet the needs of the local
community

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