Page 92 - NATIONAL POLICY QUALITY IN HEALTHCARE: Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

4.0 Mechanism for

Implementation of NPQH

The COVID-19 pandemic’s changing epidemiology in Malaysia and around the world is
expected to have an impact on NPQH’s strategy implementation. Targets might not be
at best/optimum level (as compared to previous data/achievement) and both targets
and strategies need to be adjusted and re-visit due to a shortage of people, time, and
other resources, in light of the current situation.
4.1 Roles and Responsibilities

Execution of NPQH requires commitment from all levels to achieve its objectives and
goals.
Top management and leaders should:

a) Guide quality-related issues and be the change agents to catalyse and foster
continuous improvement and learning culture
b) Demonstrate accountability for delivering high-quality services

c) Allocate resources to support quality improvement efforts and research
d) Reduce gaps between the actual and achievable performance in quality

e) Strengthen the partnerships between various healthcare facilities/providers
from different sectors/agencies

f) Strengthen the partnerships between health providers and health users that
drive quality
g) Strengthen and sustain health workforce with the capacity and capability to meet
the demands and needs of the population for high-quality care

h) Ensure that health systems have an infrastructure of information (IT support)
capable of measuring and reporting the quality of care
i) Strengthen reward and incentives mechanism

All leaders of the Quality Improvement Initiatives should: (QII team)

a) Plan, promote, encourage or recommend activities for QIIs

b) Strengthen coordination of activities at national, state and facility level

c) Strengthen collaboration between the various QII—bridging the silos
d) Strengthen collaboration between various health sectors through QII

e) Strengthen training component on quality improvement

f) Facilitate sharing and learning of best practices at national level
g) Facilitate replication/upscale of best practices

90