Page 45 - Care-for-vulnerable-populations-during-COVID-19-pandemic

Video conferencing issue

For teleconferencing, during the beginning of MCO, there were cable problems. We had poor
internet connection during teleconferencing. It became quite difficult assessing the condition
of new patients. As you know, a lot of family members travel, leaving two elderly people at
home. These people do have smartphones, but they were unfamiliar on how to use it. So when
you needed to video call the patients, it was difficult to get someone to assist in setting up the
video call for the patients.