Page 82 - NATIONAL POLICY QUALITY IN HEALTHCARE: Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

Output indicator Output indicator Number of organisations which have conducted assessment on quality culture Percentage of workers screened for risk factors of NCD in Ministry of Health settings that implemented the KOSPEN Plus programme in the current Number of programme / institutions that conducted Internal Client Satisfaction

3.8.3 SP 3: Strengthening internalisation of quality culture among all healthcare staff
2026 2026 - 50% year. 6 Survey

2025 2025 1 50% 6

Target Target 2024 2024 - 50% 6

2023 2023 1 50% 6

2022 2022 - 50% 6

Responsibility Responsibility QA Technical Committee Programmes KOSPEN Plus Unit – Occupational and Environmental Health Sector (Public Health Programmes) Programmes

Implementation Implementation level Level National State Facility National State Facility National Programme

Conduct periodical quality culture Provide resources, tools and on-site healthcare including nutrition to the leaders
Action Action assessment of organisation’s opportunities/ services the staff requires to live their lives the healthiest, through health and wellness promotion, Provide appropriate and up- to-date mechanism for staff to provide continuous feedback

Objective Objective 1. Understanding the current level of the organisation’s quality culture, readiness for change and performances 2. Emphasis on employee wellness and welfare 3. Develop, implement and strengthen an engagement plan between top management and healthcare providers

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