Page 128 - NATIONAL POLICY QUALITY IN HEALTHCARE: Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

Patient-centred Indicators

No Programme Indicator
No Programme Indicator

1. Medical Patient with musculoskeletal condition reported a reduction in
(Allied Health) pain scale (VAS) for 3 consequences physiotherapy sessions
within 2 months

2. Medical Percentage of inpatients who are satisfied with the quality of
(Allied Health) food service in the hospital under the Ministry of Health
Malaysia

3. Medical Percentage of new Psoriasis patients assessed for quality of life
within (≤) 6 months of follow up under Dermatology Outpatient
Clinic

4. Medical Achievement of the number of new and updated Clinical
Practice Guide (CPG) reports in a year

5. Medical % of MOH hospital conduct Annual Patient Experience Survey

6. Public Health % of MOH health clinic conduct Annual Patient Experience
Survey

7. Public Health Percentage of assigned population screened for NCD risk at KK
under EnPHC initiative

8. Nutrition Percentage of PIBG with Main Coach (Jurulatih Utama) (JU) C-
HAT (Cara Hidup Anda Terbaik) performing nutrition and
health activities

9. Oral Health Percentage of clients satisfied with dental services /treatment
given

10. Oral Health Percentage of complaints resolved, whereby the complainants
were satisfied with the remedial action

11. Nursing Incidence of thrombophlebitis among inpatients with
intravenous (IV) cannulation

12. Corporate % of client feedback delivered within stipulated time (15 days)
Communication Unit

13. Pharmacy Percentage of Counselling to Patients During Medication
Therapy Adherence Clinic (MTAC)/ Medication Therapy
Management (MTM) visit

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