Page 123 - NATIONAL POLICY QUALITY IN HEALTHCARE: Bridging Silos, Accelerating Improvements 2022-2026

National Policy for Quality in Healthcare
Bridging Silos, Accelerating Improvements

2. Staff Safety Indicators

No Programme Indicator
Programme
Indicator
No
1. Public Health Percentage of employee in the MOH settings which
conducted KOSPEN Plus Programme screened for NCD risk
factors in the current year

2. Public Health Incidence rate of needle stick injuries (NSI) per 1000 health
care workers within the Ministry of Health

Timeliness Indicators

No Programme Indicator
Programme
No
Indicator
1. Medical Percentage of patients with waiting time of ≤ 60 minutes to
see the doctor by clinical service (Two or more registration
areas involved)

2. Medical Percentage of patients with waiting time of ≤ 90 minutes to
see the doctor by clinical service (Only one registration area
involved)

3. Medical Percentage of Ischaemic Stroke (IS) patients receiving IV
recombinant tissue plasminogen activator (IV rt-PA) therapy
within (≤) 35 minutes of CT brain initiation. (From CT brain
initiation to needle time)

4. Medical Percentage of complicated Tuberculosis (TB) cases seen
within (≤) 2 weeks in Pulmonology/ TB clinic

5. Public Health Percentage of patient will be seen by Medical Officer within
90 minutes upon registration (In TPC Clinics)

6. Pharmacy Proportion of prescriptions dispensed within 30 minutes

7. Oral Health Percentage of outpatients called for treatment by dental
officer within 30 minutes duration.

8. Pathology Laboratory timeliness for reporting of urgent small biopsies

9. Pathology Urgent request for biochemistry test from emergency
department / Unit meet the lab-TAT of ≤ 90 minutes and total-
TAT of ≤ 120 minute

10. Allied Health Sciences Percentage of inpatient seen by dietitian ≤ 24 hours [one (1)
working day] for Medical Nutrition Therapy (MNT)

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