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H E A L T H C A R E D E M A N D V O L U M E III

2.4.2 Summary of findings

Despite having significant higher percentage of population who rated government services
(clinics and hospitals) “good” for overall impression, there were more subgroups that
perceived government services to be “poor” for each aspect of healthcare delivery systems
that were analysed by socioeconomic status (Table 2.1 and Table 2.2).

For out-patient services, more of the population in Pulau Pinang had somewhat low
perception towards the availability of specialist, allowed to choose doctor, waiting time to see
the doctor, amount of time the doctor spent with patient, clarity of doctor’s explanation and
outcome of services/ treatment of government clinics.

Population in urban; the Chinese; with tertiary education; those in the highest quintile (Q5 for
both socioeconomic quintiles and quintiles based on HCD 2011 had higher percentage of
“poor” with at least 9 (out of 14) aspects of government clinics and hospitals services.

STRY OF HEALTH MALAYSIA
NATIONAL HEALTH AND MORBIDITY SURVEY 2015 51 MINI