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H E A L T H C A R E D E M A N D V O L U M E III

ethnicities. Non-Malaysians also perceived the payment to be higher (RM26.20; 95% CI, 19.96
- 32.43) compared to the perception of Malaysians for government oral healthcare.

By ethnicity, the Indian population perceived that they would spend more for oral healthcare
by private providers RM124.26 (95% CI, RM107.16 – RM141.37) compared to other ethnic
groups except for those of Chinese ethnicity. Likewise, population with tertiary education also
perceived they have to pay more (RM115.24; 95% CI, RM107.53 – RM122.95) for oral
healthcare at government facilities compared to other education level groups. Those with
household income of RM10,000 and above also perceived a higher cost of dental treatment
(RM138.00; 95% CI, 122.00 - 154.00) by private providers compared to other household
income groups except for those with a household income of RM7,000 – RM9,999.

2.3.6 For Birth Delivery

The perceived cost for birth delivery was about 13.5 times higher in private as compared to
government facilities. Across all SES, more discrepancies were observed for birth delivery in
private facilities (Table 2.16).

2.4 COMMUNITY PERCEPTION TOWARDS GOVERNMENT/PRIVATE HEALTHCARE DELIVERY

SYSTEMS
In this section, respondents were required to rate Malaysia’s healthcare delivery systems based on
their perception, own experience or what they have heard from other’s experience. Respondents
were assisted to make relative assessment by rating the government followed by private facilities.
Overall, responses rate for AC200 section were more than 92% (Table 2.17).

These community perception questions were analysed in terms of the proportion of respondents
perceiving each aspect as “ ≤poor” (reporting “poor” and “very poor”), “fair” and “≥good” (reporting
“good” and “excellent”).
2.4.1 General findings

In general, majority of the population had good perception on Malaysia’s healthcare delivery
systems. The population had a significant positive overall impression (reporting “good” and
“excellent”) towards government clinics (77.8%; 95% CI, 76.7 - 78.9) as compared to private
clinics (70.9%; 95% CI, 69.6 - 72.2) (Table 2.17).
The percentage of population perceiving good overall impression towards government
hospitals (79.6%; 95% CI, 78.5 - 80.7) was also significantly higher than private hospitals
(70.8%; 95% CI, 69.5 - 72.1).

Percentage of those reporting “poor” and “very poor” was significantly higher for the ability to
choose the doctor and waiting time to see a doctor in government clinics as compared to
private clinics. For government hospitals, the same applied, with the addition of the ability to
ask for private room/ sharing with less people. Meanwhile, for private healthcare facilities
(clinics and hospitals), percentage of reporting poor was significantly higher for treatment
charges as compared to the government.

STRY OF HEALTH MALAYSIA
NATIONAL HEALTH AND MORBIDITY SURVEY 2015 50 MINI