Page 19 - THE DECADES-LONG QA ODYSSEY Celebrating the 10th National QA Convention 2019

NATIONAL

INDICATOR It is one of the approaches adopted by the Quality Common indicators and standards developed
DEFINITION OF NIA
WHAT IS NIA?

APPROACH Assurance Programme in the Ministry of Health for various areas of concern, to be monitored
nationally and investigated locally to identify
(MOH).
shortfalls and action taken for correction.

(NIA)

THE PROCESS OF NIA

REFERENCE DOCUMENT OPERATIONALISATION OF NIA EXAMPLES OF PRELIMINARY NIA
INDICATORS
The main reference document for the NIA is
the “Quality Manual for the National Indicator
Approach (NIA)”, developed by the Ministry of
Health in 1999.
WHEN DID IT COMMENCE?

The National Quality Assurance Programme
commenced in 1985 with the introduction of
the NIA. The Patient Care QAP was the first
programme to implement the NIA.

For each indicator, a specific investigation protocol was
formulated to assist the organisation of the investigation process
11 to determine the contributory factors for the shortfall in quality 12
in a systematic and standardised manner.
The Seed The Seed