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Our volunteers offer the “3 A’s + 1C” = Anonymity,

Availability, Acceptance and Confidentiality

● i.e. the anonymity and anonymity to both parties. Volunteers and callers do not

need to give their names as per their identity card. They don't have to give their true
names.

● In terms of availability, we mean service hours offered by each centre. For example,
Befrienders Seremban offers their service from 7 pm to 10pm, daily throughout the
year with no holidays. The same goes to Befrienders KL which offers 24 hours and no

holiday too. Every centre will be the same but their service hours are different.

● For acceptance wise, we accept every caller for who they are, and we are non-
judgmental. We separate the being and doing. Every caller to us is the same although

we might not like or in favour of what they are doing.

● Confidentiality actually is our trademark. From the point 4 of our eight points
charter, it is stated the fact that someone has been in contact with a centre whether by
telephone, letter, visit or any other means is confidential.