Page 39 - Care-for-vulnerable-populations-during-COVID-19-pandemic

During MCO

MCO was established on 18th of March. So based on the discussion by the board of directors, we
had to actually start working from home. So we still continue on with our daily briefing via
Google Hangouts. Going through all the phone calls of patients that were made the prior day or
home visits that were done, and at the same time, we also identify patients that may require home
visits during this MCO.

During this MCO, we actually limited our home visits too; mainly to patients who were
dying. These patients wouldn’t be able to swallow any more and require the insertion of
subcutaneous port and subcutaneous medications to keep their pain and symptoms under control.
We continued making weekly phone calls to each and every patient under our care but for
patients with uncontrolled pain and symptoms, we did daily phone calls and video calls, and we
will still see if they require a home visit.