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                 Foreword                        2                                The Seed                                  The Plant                                The Flower                            The Fruits                               The 10  National                       Crafting the Future
                                                                                                                                                                                                                                                            th
                                                                                                                                                                                                                                                    QA Convention
                 Message                         4                                Development of QA      10                 Hospital/District Specific  15           QA Conventions         27             Translating QA Studies   68              2019                                   Pearls of Wisdom        81
                                                                                                                                                                                                                                                                                           Emanating from the Lips
                                                                                                                            Approach (HSA/DSA)
                                                                                                                                                                                                           into Policy and Practice
                                                                                  Programme in the MOH
                                                                                                                                                                                            47
                                                                                                                                                                     The Winners
                                                                                                                                                                                                                                                                                           of our QA Champion
                 Preface                         6                                National Indicator     11                 Approach to Training 17                  The Learned and Wise   51             Widespread Replication 70                Exciting Features      77              Crafting the Future     83
                                                                                                                                                                                                                                                                           78
                                                                                  Approach (NIA)
                                                                                                                                                                                                                                                    The Judges
                                                                                                                                                                     Judges
                 The Continuous                  8                                NIA Roadmap            13                 Building Capacity in QA  18              Collection of QA                      Q Bulletin’s Facelift  71                Tokoh QA Cemerlang     79              Inspirational Anecdotes  84
                                                                                                                            in the Early Years
                 Cycle of Quality                                                                                           Training Throughout the  19              Abstracts              55             Compendium of QA       72                Award 2019                             3.0
                                                                                                                                                                                                           Projects
                 Assurance in the                                                                                           Decades                                                                                                                 Tokoh QA Lagenda       80
                 Ministry of Health                                                                                                                                  Publication of Q Bulletin  56         QA Studies at National   73              Award 2019
                                                                                                                            Photo Gallery of the   21                (Special Edition)                     Level
                                                                                                                            Locally Conducted
                                                                                                                            Training and Workshop                    Publication of Technical  57          Fine-tuning the NIA with   74
                                                                                                                                                                     Report                                NHCQI
                                                                                                                            International Training   23
                                                                                                                            and Consultancy                          Tokoh QA Cemerlang     58
                                                                                                                            Sessions Conducted                       Award 2017


                                                                                                                            Inspirational Anecdotes  25              Certificate of         59
                                                                                                                            1.0                                      Recognition

                                                                                                                                                                     Key Facts and Figures  60


                                                                                                                                                                     Innovative Additions
                                                                                                                                                                     Over the Years         65


                                                                                                                                                                     Inspirational Anecdotes  66
                                                                                                                                                                     2.0
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