Creating customer delight: the how and why of CRM/ Rakesh Seth, Kirti Seth.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9834198345
Item type | Current library | Call number | Status | Date due | Barcode | |
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Open Shelf | NIH Library NIH Library | HF5415.5 .S48 2005 (Browse shelf(Opens below)) | Available | BK00072128 |
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HF5415.5 .L769 2001 Exceptional customer service: going beyond your good service to exceed the customer's expectation/ | HF5415.5 .R439 2006 The ultimate question: driving good profits and true growth/ | HF5415.5 .S48 2005 Creating customer delight: the how and why of CRM/ | HF5415.5 .S48 2005 Creating customer delight: the how and why of CRM/ | HF5415.5 .S783 1996 Total quality service: principles, practices and implemention | HF5415.5 .S93 2004 SERVING INTERNAL AND EXTERNAL CUSTOMER/ | HF5415.5 .T43 2006 Service is front stage: positioning services for value advantage/ |
Includes index.
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