Exceptional customer service: (Record no. 14205)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00726nam a2200241#a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000020307 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NIH |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240220140622.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240220s2001 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1580624588 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IPK |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | .L769 2001 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ford, Lisa |
| Relator term | author. |
| 245 #0 - TITLE STATEMENT | |
| Title | Exceptional customer service: |
| Remainder of title | going beyond your good service to exceed the customer's expectation/ |
| Statement of responsibility, etc. | Lisa Ford, David Mc Nair and Bill Perry |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Massachusetts, USA: |
| Name of publisher, distributor, etc. | Adams Media Corporation, |
| Date of publication, distribution, etc. | 2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 203p.: |
| Other physical details | ill.; |
| Dimensions | 23cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes Index |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | McNair, David |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Perry,Bill |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Open Shelf |
| Withdrawn status | Lost status | Materials specified (bound volume or other part) | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Book | NIH Library | NIH Library | NIH Library | 18/02/2019 | HF5415.5 .L769 2001 | BK00070901 | 20/02/2024 | 20/02/2024 | Open Shelf |