000			00795nam a2200253#a 4500
001			0000022704
002			AUb10002958
003			NIH
005			20240220140659.0
008			240220s2005 xx 000 0 eng d
020			_a0071445552
040			_aIPK
090			_aHD9980.5 _b.Y36 2005
100			_aYang, Kai. _eauthor.
245		0	_aDesign for six sigma for service/ _cKai Yang.
260			_aNew York: _bMcGraw-Hill, _cc2005.
300			_axi, 452 p.: _bill.; _c24 cm.
504			_aIncludes bibliographical references (p. 431-435) and index.
650	1	0	_aQuality control _xStatistical methods.
650	2	0	_aService industries _xManagement.
650	2	0	_aService industries _xQuality control _xStatistical methods.
650	2	0	_aSix sigma (Quality control standard)
942			_cOS
999			_c15518 _d15518