Your search returned 15 results.

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	1.	The ultimate question: driving good profits and true growth/ Fred Reichheld. by Reichheld, Frederick F [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass.: Harvard Business School Press, c2006 Availability: Items available for loan: NIH Library (1)Call number: HF5415.5 .R439 2006. Place hold Add to cart (remove)
	2.	What the customer wants you to know: how everybody needs to think differently about sales/ Ram Charan. by Charan, Ram [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Portfolio, 2007 Availability: Items available for loan: NIH Library (1)Call number: HF5438.4 .C43 2008. Place hold Add to cart (remove)
	3.	Customer care in a week/ John Wellemin. by Wellemin, John H [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: London: Hodder & Stoughton, 2003 Other title: Successful customer care in a week Availability: Items available for loan: NIH Library (1)Call number: HF5415 1995. Place hold Add to cart (remove)
	4.	Complaint management: the heart of CRM/ Bernd Stauss, Wolfgang Seidel. by Stauss, Bernd [author.] Seidel, Wolfgang, 1935- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati: Thompson/South-Western, c2004 Availability: Items available for loan: NIH Library (1)Call number: HF5415.52 .S83 2004. Place hold Add to cart (remove)
	5.	Creating customer delight: the how and why of CRM/ Rakesh Seth, Kirti Seth. by Seth, Rakesh, 1958- [author.] Seth, Kirti, 1966- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi ; Thousand Oaks, Calif.: Response Books, c2005 Availability: Items available for loan: NIH Library (1)Call number: HF5415.5 .S48 2005. Place hold Add to cart (remove)
	6.	Creating customer delight: the how and why of CRM/ Rakesh Seth, Kirti Seth. by Seth, Rakesh, 1958- [author.] Seth, Kirti, 1966- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi ; Thousand Oaks, Calif.: Response Books, c2005 Availability: Items available for loan: NIH Library (1)Call number: HF5415.5 .S48 2005. Place hold Add to cart (remove)
	7.	Customer relationship management/ Kristin Anderson, Carol Kerr. by Anderson, Kristin, 1962- [author.] Kerr, Carol Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: McGraw-Hill, c2002 Availability: Items available for loan: NIH Library (1)Call number: HF5415.5 .A528 2002. Place hold Add to cart (remove)
	8.	Customer service from the inside out made easy/ Paul Levesque. by Levesque, Paul, 1947- [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, CA: Entrepreneur Press, 2006 Availability: Items available for loan: NIH Library (1)Call number: HF5415.5 .L475 2006. Place hold Add to cart (remove)
	9.	Great customer connections: simple psychological techniques that guarantee exceptional service/ Richard S. Gallagher by Gallagher, Richard S [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY: AMACOM, 2006 Availability: Items available for loan: NIH Library (1)Call number: HF5415.5 G348 2006. Place hold Add to cart (remove)
	10.	How to talk to customers: create a great impression every time with MAGIC/ Diane Berenbaum, Tom Larkin. by Berenbaum, Diane, 1956- [author.] Larkin, Tom, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco: Jossey-Bass, c2007 Availability: Items available for loan: NIH Library (1)Call number: HF5415.5 .B445 2007. Place hold Add to cart (remove)
	11.	HOW TO GET TO THE TOP: Business Lessons Learned at the Dinner Table/ Jeffrey J. Fox. by Fox, Jeffrey J, 1945- [author.] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publisher: New York: Hyperion, ©2007Copyright date: ©2007 Availability: Items available for loan: NIH Library (1)Call number: HF5386 .F527 2007. Place hold Add to cart (remove)
	12.	The six fundamentals of success: the rules for getting it right for yourself and your organization/ Stuart R. Levine. by Levine, Stuart R [author.] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publisher: New York: Doubleday, 2006 Availability: Items available for loan: NIH Library (1)Call number: HD31 .L3847 2004. Place hold Add to cart (remove)
	13.	It's not about the coffee: leadership principles from a life at Starbucks/ Howard Behar with Janet Goldstein. by Behar, Howard [author.] Goldstein, Janet Material type: Text; Format: print ; Literary form: Not fiction Language: English Publisher: New York, N.Y.: Portfolio, 2007 Availability: Items available for loan: NIH Library (1)Call number: HD57.7 .B444 2007. Place hold Add to cart (remove)
	14.	We are smarter than me: how to unleash the power of crowds in your business/ Barry Libert &, Jon Spector ; and thousands of contributors. by Libert, Barry [author.] Spector, Jon, 1956- Material type: Text; Format: print ; Literary form: Not fiction Language: English Publisher: Upper Saddle River, N.J.: Wharton School Pub., c2008 Availability: Items available for loan: NIH Library (1)Call number: HD69.S8 L53 2008. Place hold Add to cart (remove)
	15.	Harvard business review on customer relationship management Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston: Harvard Business School Press, ©2001Copyright date: ©2001 Availability: Items available for loan: NIH Library (1)Call number: HF5414.5 H37 2002. Place hold Add to cart (remove)

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