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	1.	Gower Handbook of quality management: edited by Dennis Lock and David J. Smith by Lock, Dennis, 1929- (editor) Smith, David J. (Consulting editor) Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: England: Gower Publishing Company Limited, 1990 Availability: Items available for loan: NIH Library (1). Place hold Add to cart (remove)
	2.	Design for six sigma for service/ Kai Yang. by Yang, Kai [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: McGraw-Hill, c2005 Availability: Items available for loan: NIH Library (1)Call number: HD9980.5 .Y36 2005. Place hold Add to cart (remove)
	3.	Lean Six Sigma for service: how to use Lean Speed and Six Sigma Quality to improve services and transactions/ Mike L. George. by George, Michael L [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: McGraw-Hill, 2003 Availability: Items available for loan: NIH Library (1)Call number: TS156 .G49 2003. Place hold Add to cart (remove)

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