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61.
Quality is personal: : a foundation for total quality management/ / Harry V. Roberts, Bernard F. Sergesketter. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: New York: : Free Press ; Toronto: : Maxwell Macmillan Canada ; New York: : Maxwell Macmillan International, c1993
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 .R63 1993.

62.
SIX SIGMA TOOL NAVIGATOR: THE MASTER GUIDE FOR TEAMS/ Walter J. Michalski ; edited by Dana G. King by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: english Publisher: New York: Productivity Press, 2003Copyright date: ©2003
Other title:
  • THE MASTER GUIDE FOR TEAMS
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 .M29 2003.

63.
Leaning into Six Sigma: a parable of the journey to Six Sigma and a lean enterprise/ Barbara Wheat, Chuck Mills, Mike Carnell. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: New York: McGraw-Hill, c2003
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 .W47 2003.

64.
Total quality management: a cross functional perspective/ Ashok Rao ... [et al.] by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: New York Chichester: Wiley, c1996
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 T67926 1996.

65.
Quality management: creating and sustaining organizational effectiveness/ Donna C.S. Summers. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: Upper Saddle River, N.J.: Pearson/Prentice Hall, c2009
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 .S85 2009.

66.
The five most important questions you will ever ask about your organization/ Peter F. Drucker ; [with] Jim Collins ... [et al.]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: [New York]: Leader to Leader Institute San Francisco: Jossey-Bass, c2008
Availability: Items available for loan: NIH Library (1)Call number: HD62.6 .D777 2008.

67.
The five pillars of TQM: : how to make total quality management work for you/ / Bill Creech. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: New York: : Truman Talley Books/Dutton, , c1994
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 .C74 1994.

68.
Value-based total performance excellence model: baseline assessment criteria guidelines for organisations/ Mokhtar Abdullah ... [et al.] by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: Kuala Lumpur: IKIM, 2003
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 V34 2003.

69.
Beyond TQM: tools & techniques for high performance improvement/ by Jack L. Huffman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: Sunnyvale, CA: Lanchester Press, 1997
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 .H856 1997.

70.
Total quality management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: Albany: Delmar Publishers, 1997
Availability: Items available for loan: NIH Library (1)Call number: HD82.15 ric 1997.

71.
Benchmarking for continuous improvement in the public sector by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Harlow(Essex): Longman, 1994
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 bul 1994.

72.
A CQI system for healthcare: How the Williamsport Hospital brings quality to life/ Tim Mannello by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: New York: Quality Resources, 1995
Availability: Items available for loan: NIH Library (2)Call number: WX28.AP4 man1995, ...

73.
The Civil service of Malaysia: moving into the new millennium(highlights of improvements and developments in the civil service of Malaysia 1999) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Putrajaya: Malaysian Administrative Modenisation and Management Planning Unit (MAMPU), 2000
Availability: Items available for loan: NIH Library (1).

74.
The Civil service of Malaysia : Moving into new millennium. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur: MAMPU, 2000
Availability: Items available for loan: NIH Library (2)Call number: JF1321 civ 2000, ...

75.
Total quality service : A simplified approach to using the baldrige award criteria by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur: Syarikat First Agency, 1995
Availability: Items available for loan: NIH Library (1)Call number: HD62.15 kes 1995.

76.
Total quality management : The route to improving performance / by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford: Butterworth-Heinemann, 1993
Availability: Items available for loan: NIH Library (2)Call number: HD62.15 oak 1993, ...

77.
The Baldrige workbook for healthcare/ Donald C. Fisher, Bryan P. Simmons. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY: Quality Resources, c1996
Availability: Items available for loan: NIH Library (1)Call number: RA399.A3 F57 1996.

78.
Quality assessment for halthcare: a Baldrige-based handbook by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Quality Resources, 1996
Availability: Items available for loan: NIH Library (1)Call number: RA399.A1B36.

79.
Perkhidmatan awam Malaysia: menuju alaf baru/ (pembaharuan dan kemajuan dalam perkhidmatan awam 1999) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Putrajaya.-: Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia (MAMPU), 1999
Availability: Items available for loan: NIH Library (3).

80.
Perkhidmatan awam Malaysia : Menuju alaf baru. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur: MAMPU, 2000
Availability: Items available for loan: NIH Library (2)Call number: JF1321 civ 2000, ...

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