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21.
The Key to great leadership : Rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies / by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur: Syarikat First Agency, 1996
Availability: Items available for loan: NIH Library (1)Call number: HF5549.12 bur 1996.

22.
Improving service quality : Achieving high performance in the public and private sectors by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delray Beach, Florida: St. Lucie Press, 1995
Availability: Items available for loan: NIH Library (1)Call number: HD31 mil 1995.

23.
The Heart of a Leader: Insights on the Art of Influence by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: California: The Ken Blanchard Companies, 1999
Availability: Items available for loan: NIH Library (1).

24.
In search of excellence: by Thomas J. Peters and Robert H. Waterman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York: Warner Books, Inc., 1982
Availability: Items available for loan: NIH Library (1).

25.
Planning projects: 20 steps to effective project planning: by Trevor L. Young by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Malaysia: Pelanduk Publications (M) Sdn. Bhd., 1993
Availability: Items available for loan: NIH Library (1).

26.
The mind of the strategist: by Kenichi Ohmae. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: U.S.A: McGraw-Hill, Inc., 1982
Availability: Items available for loan: NIH Library (1).

27.
Management science: An introduction: by K. Roscoe Davis, Patrick G. McKeown and Terry R. Rakes by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Boston: Kent Publishing Company, 1986
Availability: Items available for loan: NIH Library (1).

28.
Management: by Harold Koontz, Cyril O'Donnell and Heinz Weihrich. by Series: (McGraw-Hill series in management)
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: U.S.A.: McGraw-Hill, Inc., 1980
Availability: Items available for loan: NIH Library (1).

29.
Managing a contemporary introduction: by Joseph L. Massie and John Douglas. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Englewood Cliffs: Prentice-Hall, Inc., 1981
Availability: Items available for loan: NIH Library (1).

30.
Management: foundations and practices: by Dalton E. McFarland. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York: Macmillan Publishing Co., Inc., 1979
Availability: Items available for loan: NIH Library (1).

31.
Management: a systems and contingency analysis of managerial functions/ Harold Koontz and Cyril O'Donnell by Series: (McGraw-Hill series in management)
Edition: Sixth edition (First-5th editions published under title : Principles of management)
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Tokyo: McGraw-Hill Kogakusha, 1976
Availability: Items available for loan: NIH Library (1).

32.
Management: principles and practices: by Dalton E. McFarland. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York: Macmillan Publishing Co., Inc., 1974
Availability: Items available for loan: NIH Library (1).

33.
Management: theory and practice/ Ernest Dale by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Tokyo: McGraw-Hill Kogakusha, Ltd, 1978
Availability: Items available for loan: NIH Library (1).

34.
Handbook of Total Quality Management/ R.R. Lakhe, Dr. R.P. Mohanty by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Mumbai: Jaico Publishing House, 2000
Availability: Items available for loan: NIH Library (1).

35.
Competition strategy: techniques for analyzing industries and competitors/ Michael E.Porter by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: The Free Press, 1980
Availability: Items available for loan: NIH Library (1).

36.
The 21 indispensable qualities of a leader : 21 kunci pemimpin efektif/ John C. Maxwell by
Edition: Twenty one indispensable qualities of a leader
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Malayalam
Publication details: Batu Caves, Selangor: PTS Professional Publishing Sdn Bhd, 2008
Availability: Items available for loan: NIH Library (1).

37.
Organizational behaviour : performance management in practice by
Edition: First edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York,NY: Routledge, 2010
Availability: Items available for loan: NIH Library (1).

38.
General Management:Process And Action by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York: McGraw-Hill Co, 2002
Availability: Items available for loan: NIH Library (1).

39.
The Compretitive Advantage Of Nations by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York: Macmillan Inc, 1990
Availability: Items available for loan: NIH Library (1).

40.
Management Control Systems by
Edition: 12th Edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York, USA: Mc-Graw Hill Education/Irwin, 2007
Availability: Items available for loan: NIH Library (1).

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