Williams, Tom  1954- <br/><br/>
Dealing with customer complaints 

 - Aldershot:  Gower Publishing,  1996 
 - xi, 132 p.:  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>0566076977 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints