TY  - BOOK
AU  - Bolton, Robert
TI  - People skills : How to assert yourself, lisren to others and resolve conflicts
SN  - 067162248X
PY  - 1986///
CY  - New York
PB  - Simon & Schuster Inc.
KW  - Interpersonal communication
KW  - Interpersonal relations
N1  - Acc. No. 12096
ER  -