TY  - BOOK
AU  - Roberts, Harry V.,
AU  - Sergesketter, Bernard F.
TI  - Quality is personal: : a foundation for total quality management
SN  - 0029266262
PY  - 1993///
CY  - New York, ; Toronto, ; New York
PB  - : Free Press, : Maxwell Macmillan Canada, : Maxwell Macmillan International
KW  - Total quality management
N1  - Includes index
ER  -