Summers, Donna C. S. <br/><br/>
Quality management:  creating and sustaining organizational effectiveness/ 
Donna C.S. Summers. 
 - xiv, 574 pages:  illustration;  24 cm. 
<br/><br/>Includes bibliographical references (p. 555-564) and index. 
<br/><br/><label>ISBN: </label>9780135005101 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Quality control.<br/>Total quality management.