TY  - BOOK
AU  - Kotter, John P.
AU  - Cohen, Dan S.
TI  - The heart of change: real-life stories of how people change their organizations
SN  - 9781578512546
AV  - HD58.8 
PY  - 2002///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Organizational change
N1  - Includes index
ER  -