TY  - BOOK
TI  - The results-driven manager: face-to-face communications for clarity and impact
T2  - The Results-driven manager series
SN  - 9781591393474
AV  - HF5718 
PY  - 2004///
CY  - Boston, Massachusetts
PB  - Harvard Business School Publishing
KW  - Business communication
KW  - Miscommunication
KW  - Nonverbal communication
KW  - Oral communication
N1  - "A timesaving guide."
ER  -