TY  - BOOK
AU  - Lesser, Eric L.
AU  - Prusak, Laurence.
TI  - Creating value with knowledge: insights from the IBM institute for business value
SN  - 0195165128
PY  - 2004///
CY  - Oxford, New York
PB  - Oxford University Press
KW  - Knowledge management
N1  - Includes bibliographical references and index
ER  -