TY  - BOOK
AU  - O'Dell Carla
TI  - If only we knew what we know
SN  - 0684844745
PY  - 1998///
CY  - New York
PB  - The Free Press
KW  - Benchmarking(management)
KW  - Communication in organizations
KW  - Knowledge management
KW  - Organizational learning
ER  -