TY  - BOOK
AU  - Crosby, Philip B.
TI  - Quality without tears: The art of hassle-free management: by Philip B. Crosby
SN  - 007014530X
U1  - 658.562 CRO 
PY  - 1984///
CY  - New York
PB  - McGraw-Hill Book Company
KW  - Quality assurance
N1  - Includes index
ER  -