Crosby, Philip B. <br/><br/>
Quality without tears: The art of hassle-free management:  by Philip B. Crosby 

 - New York:  McGraw-Hill Book Company,  1984 
 - xiii, 205 p.:  ill.;  20cm 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>007014530X 0071002006 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance
<br/><br/><label>Dewey Class. No.: </label>658.562 CRO