TY - BOOK AU - Halim Shafie AU - Manogran P. (joint author) TI - MS ISO 9000: a practical guide for implementation in the civil service: by Halim Shafie and P. Manogran SN - 967993358X U1 - 658.562 HAL PY - 1999/// CY - Kuala Lumpur PB - Institut Tadbiran Awam Negara (INTAN) KW - Civil service KW - Malaysia KW - Quality control KW - Standards N1 - Bibliography: p.186 ER -